How do I return a product that someone gave me or a product bought on www.bourrienne.com?
In accordance with the legislation in force, you have a withdrawal period of 14 days to return the products you have ordered, intact in their original packaging and packaging.
If you wish to return your purchase to us by post, please contact us by e-mail at email@example.com to obtain your return form. If you wish to go to the store, you can return your product within 14 days of receipt of your order. You will be offered a credit note valid for 1 year, a refund or an exchange (under conditions, see question below).
It is important to note that a product that has been personalized, embroidered, or altered cannot under any circumstances be returned or exchanged.
How do I exchange a product purchased on www.bourrienne.com? Can I exchange it in store?
You have the option of changing the model or size on our internet site. We invite you to contact us by e-mail at firstname.lastname@example.org describing the reason for your exchange and by which model / size you want to swap.
Exchange in store is possible upon presentation of your purchase invoice and under certain conditions:
Excluding promotional offers, you have the option of exchanging the product purchased on our online store directly in store (excluding corners) within 30 days for another item of your choice. If the exchange is for a product whose price is lower than the invoice price, you will obtain a credit note for the difference valid for 1 year (no credit note can be issued during sales or promotional offers). If the exchange is for another product whose price is higher than the price of the item ordered, you will have to pay the difference.
During promotional offers, you have the option of exchanging the product purchased on our online store directly in store within 30 days for the same item in a different size.
At any time, you can go to the store (within 14 days of the date of receipt of your package) to request a credit note for the amount of the item, which will be valid for 1 year in the store. Please present yourself with the item intact in its original packaging and packaging.
How do I get a refund for an item purchased on www.bourrienne.com?
In accordance with the legislation in force, you have a withdrawal period of 14 days to return the products you have ordered, intact in their original packaging and packaging, to the following address:
Bourrienne Paris X
58 Hauteville Street
Once your package has been received and processed by our logistics team, we will refund your order within 14 days to the payment method used for your purchase.
Under no circumstances can an item ordered on the online store be refunded in store.