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FAQ
Exchange
Returns are free in France and the EU (excluding the UK and Switzerland).
Please send us an email at contact@bourrienne.com to receive your return label.
In your email, kindly include:
- Your order number
- The items being returned
- The reason for your return
The return of products is at the customer's expense and risk if the delivery address is outside the European Union.
To return one of your orders, please send your package to the following address:
Happy Colis - BOURRIENNE
60 RUE HIPPOLYTE BAYARD
60000 Beauvais
France
Please include in your package:
- Your order number
- The items being returned
Any applicable customs fees are the responsibility of the customer.
We will reimburse you within 2 to 4 working days after receipt of your returned package by our logistics workshop.
You will receive an email to notify you when the refund has been made.
Allow 24 to 48 hours after receiving the email for the refund to appear in your bank account
Any purchase made in our Bourrienne Paris X boutique can be exchanged (but not refunded) in-store. You may also opt for a store credit.
Items purchased at the Bon Marché corner (or any other reseller) can only be returned to le Bon Marché.
No exchange or refund can be made at another address or online.
We do not offer exchanges on our site. For a new size or another model, we invite you to return the item by making a return and reorder on our site .
Delivery & Shipment
Your order is prepared and shipped by our team from Monday to Friday (excluding public holidays). Delivery times vary depending on the destination country and the chosen shipping method.
Orders placed from Monday to Friday:
Orders placed before 12 PM are prepared the same day and handed over to our carriers.
Orders placed after 12 PM are prepared the following morning for shipment within 48 hours.
Orders placed on weekends & public holidays:
Orders are prepared and handed over to our carriers on the following Monday or Tuesday.
Deliveries are available in Metropolitan France as well as internationally.
Here are the applicable shipping rates:
Metropolitan France & European Union (excluding the UK and Switzerland):
Standard international shipping: Free
Express shipping: €19.99
Outside the European Union:
Shipping: €19.99
Pour toute commande hors de la zone euro, les frais de douane et les taxes éventuelles ne sont pas inclus dans le prix final (DAP). Ainsi, à réception de votre commande, un reste à charge vous sera potentiellement facturé par le transporteur, en fonction de la législation en vigueur dans votre pays.
Once your order has been placed, it cannot be modified. However, you can quickly contact our customer service team to find the best solution.
Contact customer service
After confirmation, you will receive an email with the tracking information for your order.
Bourrienne Paris X cannot be held responsible for any delay or delivery issue caused by DHL, Chronopost, UPS, or Colissimo.
Size
Choose your usual size.
For a slightly oversized fit, choose your usual size.
For a closer fit, choose one size smaller than your usual size.
Find us
58 rue d'Hauteville, 75010 Paris
Monday to Saturday from 11 a.m. to 7 p.m.
We have resellers in Europe, Asia and the United States
Maintaining your shirt
In the washing machine, it is advisable to choose the "delicate" mode and wash at 30°C maximum.
Choose to air dry on a hanger to make ironing easier.
In the washing machine, it is advisable to choose the "delicate" mode and wash at 30°C maximum.
Choose to air dry on a hanger to make ironing easier.
Bourrienne shirts are made from high-quality natural materials, such as linen and cotton, that meet sustainability standards.
Bourrienne strives to use ethical manufacturing methods, promoting French craftsmanship and reducing environmental impact.
Contact us
- Via the form: /pages/contact
- By Email: contact@bourrienne.com
- By phone:
- Shop: +33 9 82 33 89 63
- Website: +33 7 64 30 63 04
Personnalisation & Services
We offer customizations upon request, feel free to contact us regarding this.
We only offer ajustment of the sleeves.
Yes, we offer personalized appointments in-store.
Yes, we offer gift cards valid for 1 year.
