Delivery, return and exchange
DELIVERY
Deliveries are made in Metropolitan France as well as internationally. Items in stock will be shipped within a maximum of eight (8) working days after the registration of your order.
From the dispatch of the order, the average delivery times are as follows:
- 2 to 5 working days by Colissimo for France
- 5 to 10 working days by international Colissimo
- 24 hours in Chrono Express (if the order is validated before 1 p.m. from Monday to Friday)
However, delivery may be delayed for reasons beyond our control. In this case, we undertake to keep the Customer informed of the situation.
- Shipping cost Colissimo and Chronopost delivery to France an EU (except UK and Switzerland): offered
- Chrono Express Delivery: 20€
RETURN
Returns are offered for France and EU (except UK and Switzerland).
To return one of your orders to us, simply return your package to the following address:
HAPPY COLIS - BOURRIENNE
60 RUE HIPPOLYTE BAYARD
60000 Beauvais
France
Please indicate in your package:
- Your order number
- Returned items
Do not hesitate to also send an email to the after-sales service at contact@bourrienne.com so that we can take care of your return as soon as possible.
EXCHANGE
We do not offer exchanges on our site. For a new size or another model, we invite you to return the part by making a return and to reorder on our site.
REFUND
We will refund you within a period of between 4 and 10 working days after receipt of your return package by our logistics workshop. You will receive an email to notify you when the refund has been made. Count between 24 and 48 hours after receipt of the email to see the refund appear on your bank account.
